Satisfied employee = satisfied guestSatisfied guest is the most important thing ih hotel and restaurant industry. Who gets in contact with them first? Staff. This is why staff has to be well trained to be albe to provide quality service. The ultimate goal is is a satisfied customer who will come back to use your service . Our agency organized the following trainings:
Front office staff training
Restaurant staff training
Housekeeping staff training
Management staff training
Social media and internet marketing training
Planning education for the employees of the company should be organized by human recource sector, which operates within the company, or by engaging external experts. The staff training process includes a series of activities starting from establishing business processes, planning and implementing the trainings, all the way to evaluation of the training.
Every company within the hospitality industry, must strive to find ways for continuous training of employees. This is particularly important due to the constant changes and innovations on the market today. It does not matter whether you have a small or large company, training is important for family businesses as well as to large chains.
When guests are not threated right, if staff is not adequately trained and acts in an unappropriate way, chances that these guests come back to the hotel will be small. Therefore, the most important part of your business should be staff training.
Working with us will bring you more than you expected. Working with us will make people remember your company and the things your company stands for.